The Bank of Khartoum (BOK) has issued an urgent notice urging customers to update their banking profile information before September 30, 2026, to comply with regulatory requirements and ensure uninterrupted banking services.
Reminder notifications have already started appearing on customers' electronic banking screens, advising them to visit the nearest branch to complete the update process.
Who is Required to Update?
- Targeted Accounts: All bank accounts opened before 2025.
- Exempted Accounts: New accounts opened during 2025 and 2026 are currently exempt from this requirement.
Where and How to Update?
To facilitate a smooth process, customers can update their information by visiting any Bank of Khartoum branch across the country. It is not required to visit the original branch where the account was first opened.
Consequences of Missing the Deadline
Failure to complete the account update before the September 30, 2026 deadline may result in:
- Temporary freezing of the bank account.
- Suspension of associated banking and electronic services.
Important Security Warning
BankiNews advises all customers to follow strict security guidelines to protect their financial data:
- Never share account details, passwords, or One-Time Passwords (OTPs) with anyone claiming to represent the bank or offering to update details remotely.
- Verify the required documentation through the bank's official customer service channels before visiting a branch.
Disclaimer: This report is based on circulated customer alerts. Please consult Bank of Khartoum's official channels to verify specific update requirements.